Family Tree of Life - TETRAMASU

DECORATIONS

➡️ Decoration color: Due to differences in screen resolution and settings, colors may slightly differ from the actual appearance of the decoration, as well as the wood texture, which may vary from what you see in the images, since each product has a unique material structure. (Decor in HDF GOLD OAK color is distinctive for its texture and dark elements, which may include various black lines or irregular darker and lighter areas - this is part of the decor and is not considered a defect.)

➡️ Placement: Decorations are not intended for humid areas or outdoor use.

➡️ Safety: Wooden materials are natural and non-toxic, meeting E1 emission standards, making them suitable for residential interiors.

➡️ Single-sided: The decoration is not double-sided. Double-sided foam tape is applied on the back, while the front is in the color of the selected decor.

➡️ Subtle marks: After laser cutting, the back side of the decoration may show marks from the cutting process, which are natural occurrences during manufacturing and are not considered defects.

➡️ Aroma: The decoration may have a distinct burnt wood smell for a few days after production. We recommend airing the decoration naturally for 2-3 days after unpacking. This specific aroma is a natural part of the product and will dissipate within a few days.

➡️ Images: The product images are both illustrative and real photos.

➡️ Slight deviations: Product dimensions may slightly differ in reality, by up to 1-3 mm at most.

CLOCKS

➡️ Battery: Clocks are delivered standardly without a battery. 

➡️ Structure: Each clock is unique, as every piece of wood has a different texture, grain arrangement, and wood shade.

For detailed information on how to properly hang and use the product, please read the specific instructions at the link below.
Instructions are also included in paper form in the package with your product.

Online manuals for download:

1. MANUAL FOR WOODEN DECORATIONS
2. MANUAL FOR WALL CLOCKS
3. CLAIM OR RETURN OF PRODUCT

Delivery is safe and fast – exchange and return are hassle-free and guaranteed.

Each product is made directly to your order. Production usually takes 1 to 4 days. During peak seasons and holidays, production time is extended to 5-8 days. If you need faster delivery, please specify this in the order notes; if possible, your order will be prioritized.

• GLS: SK 1-2 days, CZ 2-3 days, EU 3-7 days
• DPD: SK 1-2 days, CZ 2-3 days, EU 3-7 days
• FedEx: USA, AU, CA, and other countries 5-9 days
• Slovak Post: SK 2 days, CZ 3-5 days

We make every effort to pack our shipments safely and securely. We use specially designed hard cardboard packaging to ensure maximum protection of decorations throughout the journey. With our experience of successfully shipping over 100,000 packages to various corners of the world, we know exactly how to pack decorations to ensure they arrive in perfect condition.

If, despite our efforts, the package suffers any damage, please do not hesitate to contact us immediately. We will handle everything to the benefit of the customer – whether by sending a new decoration at our expense or, if necessary, refunding the money after the complaint process is completed. Don’t worry, we will help you with everything and ensure your satisfaction.