INSTRUCTION ON THE CONSUMER'S RIGHT TO SUBMIT A REQUEST FOR REMEDY TO THE TRADER UNDER ACT No. 391/2015 Coll., AS AMENDED BY LATE REGULATIONS

1. The Buyer has the right to contact the Seller with a request for redress if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. The Buyer has the right to submit a proposal for the initiation of alternative dispute resolution (hereinafter referred to as the "proposal") to the alternative dispute resolution entity if the Seller has responded negatively to the request for redress or has not responded to it within 30 days from the date of its sending.

2. The subject of alternative dispute resolution is the Slovak Trade Inspection, except for disputes arising from contracts for connection to the distribution system, contracts for connection to the distribution network, contracts for joint electricity supply, contracts for joint gas supply, contracts for heat supply and consumption, contracts for drinking water supply and contracts for waste water disposal concluded with an entity performing regulated activities pursuant to a special regulation, except for disputes arising from contracts for the provision of financial services, disputes arising from contracts for the provision of public services that relate to the quality and price of services, and except for contracts for the provision of postal services that relate to postal services and postal payment transactions.

3. The subjects of alternative dispute resolution are also authorized legal entities published on the website:  www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1