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INSTRUCTIONS ON THE EXERCISE OF THE CONSUMER'S RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED OUTSIDE THE TRADER'S BUSINESS PREMISES
1. Right to withdraw from the contract
You have the right to withdraw from this contract without giving any reason within 14 days when you or a third party indicated by you, other than the carrier, takes possession of all parts of the ordered product, or if:
- the products ordered by the consumer in one order are delivered separately, at the moment of receipt of the product that was delivered last,
- if goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or last piece,
- the product is delivered repeatedly over a certain period of time, from the moment of receipt of the first product.
And if we have provided you with information pursuant to Section 15, paragraph 1, letter f) of Act No. 108/2024 Coll. only subsequently, but no later than 12 months from the start of the withdrawal period pursuant to Section 20, paragraph 1 of Act No. 108/2024 Coll., you may withdraw from a distance contract or a contract concluded outside the trader's business premises within 14 days from the date on which we have additionally fulfilled the information obligation, if the period pursuant to Section 20, paragraph 1, letter a) of Act No. 108/2024 Coll.
The withdrawal period will expire after 14 days from the day on which you or a third party indicated by you, other than the carrier, takes possession of the product , or:
- when delivering multiple products ordered by you in one order separately: "You or a third party designated by you, other than the carrier, will take delivery of the goods that were delivered last."
- when delivering goods consisting of several parts: "when you or a third party designated by you, other than the carrier, takes over the last part of the goods."
When exercising your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by a clear statement, for example by e-mail to info@sentop.sk or via WhatsApp to: +421 940 609 415
For this purpose, you can use the model withdrawal form that we have provided or sent to you, but its use is not mandatory. If you are interested, you can also fill in and send the model withdrawal form or any other clear declaration of withdrawal electronically via our website: www.sentop.eu, tel.: +421 940 609 415, e-mail: info@sentop.sk . If you use this option, we will immediately confirm receipt of your withdrawal on a durable medium (e.g. by e-mail). The withdrawal period is maintained if you send a notification of the exercise of the right of withdrawal before the withdrawal period expires.
2. Consequences of withdrawal from the contract
After you withdraw from the contract, we will refund all payments you have made in connection with the conclusion of the contract, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by us. Payments will be refunded to you no later than 14 days from the day on which we receive your notification of withdrawal from this contract. Reimbursement will be made using the same method of payment as you used for your payment, unless you have expressly agreed to a different method of payment, without charging any additional fees.
We may wait until the goods are returned to our address or until you provide proof that you have sent the goods back, whichever is the earlier. Send the goods back to us or bring them to our address or hand them over to an authorized person (if you have authorized a specific person to receive the goods, please provide their name and address) no later than 14 days from the date on which you exercised your right of withdrawal. The period is deemed to have been met if you send the goods back before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.
