Withdrawal from the contract

FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED OUTSIDE THE TRADER'S PREMISES

(fill in and send this form only if you wish to withdraw from the contract)

To: SentopEU, s.r.o.

Customer support email: support@sentop.sk

The PDF document “ Withdrawal from the contract ” is available for download in the following languages:

- Slovak
- Czech
- English
- German
- French
- Dutch
- Spanish
- Hungarian
- Polish
- Romanian

INSTRUCTIONS ON THE EXERCISE OF THE CONSUMER'S RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED OUTSIDE THE TRADER'S BUSINESS PREMISES

1. Right to withdraw from the contract

You have the right to withdraw from this contract without giving any reason within 14 days when you or a third party indicated by you, other than the carrier, takes possession of all parts of the ordered product, or if:

- the products ordered by the consumer in one order are delivered separately, at the moment of receipt of the product that was delivered last,

- if goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or last piece,

- the product is delivered repeatedly over a certain period of time, from the moment of receipt of the first product.

And if we have provided you with information pursuant to Section 15, paragraph 1, letter f) of Act No. 108/2024 Coll. only subsequently, but no later than 12 months from the start of the withdrawal period pursuant to Section 20, paragraph 1 of Act No. 108/2024 Coll., you may withdraw from a distance contract or a contract concluded outside the trader's business premises within 14 days from the date on which we have additionally fulfilled the information obligation, if the period pursuant to Section 20, paragraph 1, letter a) of Act No. 108/2024 Coll.

The withdrawal period will expire after 14 days from the day on which you or a third party indicated by you, other than the carrier, takes possession of the product , or:

- when delivering multiple products ordered by you in one order separately: "You or a third party designated by you, other than the carrier, will take delivery of the goods that were delivered last."

- when delivering goods consisting of several parts: "when you or a third party designated by you, other than the carrier, takes over the last part of the goods."

When exercising your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or e-mail) to the following address: SentopEU, s.r.o., Vyšný Koniec 79, 023 54 Turzovka, IČO: 53 765 699, e-mail: info@sentop.sk

For this purpose, you can use the model withdrawal form that we have provided or sent to you, but its use is not mandatory. If you are interested, you can also fill in and send the model withdrawal form or any other clear declaration of withdrawal electronically via our website: www.sentop.eu, e-mail:  info@sentop.sk . If you use this option, we will immediately confirm receipt of your withdrawal on a durable medium (e.g. by e-mail). The withdrawal period is maintained if you send a notification of the exercise of the right of withdrawal before the withdrawal period expires.

2. Consequences of withdrawal from the contract

After you withdraw from the contract, we will refund all payments you have made in connection with the conclusion of the contract, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by us. Payments will be refunded to you no later than 14 days from the day on which we receive your notification of withdrawal from this contract. Reimbursement will be made using the same method of payment as you used for your payment, unless you have expressly agreed to a different method of payment, without charging any additional fees.

We may wait until the goods are returned to our address or until you provide proof that you have sent the goods back, whichever is the earlier. Send the goods back to us or bring them to our address or hand them over to an authorized person (if you have authorized a specific person to receive the goods, please provide their name and address) no later than 14 days from the date on which you exercised your right of withdrawal. The period is deemed to have been met if you send the goods back before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.

If the goods cannot be returned by post due to their nature: "You will bear the direct costs of returning the goods in the amount of 100 euros."

SPECIAL INFORMATION OBLIGATIONS OF THE TRADER IN THE CASE OF A CONTRACT CONCLUDED AT A DISTANCE POINT AND A CONTRACT CONCLUDED OUTSIDE THE TRADER'S PREMISES

Merchant's email address: info@sentop.sk

Another means of online communication – via WhatsApp: +421 940 609 415

The trader acts only in his own name and at his own risk, and the consumer may exercise rights arising from liability for product defects, withdraw from the contract, request redress or submit another complaint at the address specified in Article 1 of the Trader's Terms and Conditions.

The trader does not set the selling price based on automated decision-making, including profiling of a specific consumer.

Price at an increased rate for the use of means of distance communication used when concluding the contract: 0.00 euros.

Information on the consumer's right to withdraw from the contract

The consumer has the right to withdraw from a distance contract and a contract concluded outside the trader's premises without giving a reason within the period of:

a) 14 days from the date of:

1. receipt of the product by the consumer - the product is considered to be received by the consumer at the moment when the consumer or a third party designated by him, except for the carrier, receives all parts of the ordered product, or if:
- products ordered by the consumer in one order are delivered separately, at the moment of receipt of the product that was delivered last,
- delivers a product consisting of several parts or pieces, at the moment of taking over the last part or last piece,
- the product is delivered repeatedly over a certain period of time, from the moment of receipt of the first product.
2. conclusion of a contract, the subject of which is the provision of a service,
3. conclusion of a contract for the supply of water that is not for sale in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,
4. conclusion of a contract for the supply of digital content that the trader supplies otherwise than on a tangible medium,

b) 30 days from the date of conclusion of the contract in the event of or in connection with an unsolicited visit or at or in connection with a sales event.

If the trader provides the consumer with information about the consumer's right to withdraw from the contract pursuant to Section 19, paragraph 1, of Act No. 108/2024 Coll., the conditions, period and procedure for exercising the right to withdraw from the contract and the trader also provides the consumer with a model withdrawal form pursuant to Annex No. 2 of Act No. 108/2024 Coll., subsequently, but no later than 12 months from the start of the withdrawal period pursuant to paragraph 1, the consumer may withdraw from a distance contract or a contract concluded outside the trader's premises by:

a) 14 days from the date on which the trader additionally fulfilled the information obligation, if the period pursuant to paragraph 1 letter a) has expired or

b) 30 days from the date on which the trader additionally fulfilled the information obligation, if the period pursuant to paragraph 1 letter b) has expired.

If the trader does not provide the consumer with information on the consumer's right to withdraw from the contract pursuant to Section 19, paragraph 1 of Act No. 108/2024 Coll., the conditions of Act No. 108/2024 Coll., the period and procedure for exercising the right to withdraw from the contract, and the trader does not provide the consumer with a model form for withdrawal from the contract pursuant to Annex No. 2 of the Act or pursuant to Section 20, paragraph 2 of the Act, the consumer may withdraw from the contract concluded at a distance or from the contract concluded outside the trader's business premises within 12 months of the expiry of the period pursuant to Section 20, paragraphs 1 to 3 of Act No. 108/2024 Coll., except for a contract the subject of which is

a) provision of a service if:
1. the service has been fully provided and
2. the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he was duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,
b) the delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,
c) delivery of goods manufactured according to the consumer's specifications or custom-made goods,
d) delivery of goods that are subject to rapid deterioration or spoilage,
e) delivery of goods enclosed in protective packaging that is not suitable for return for health protection or hygiene reasons, if the protective packaging was broken after delivery,
f) the supply of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
g) delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, whereby their delivery can be carried out after 30 days at the earliest and their price depends on price movements on the market, which the trader cannot influence,
h) carrying out urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance, and to a contract the subject of which is the supply of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during a visit to the consumer by the trader and the consumer did not order these goods or services in advance,
i) delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that was broken after delivery,
j) delivery of periodicals, except for delivery under a subscription contract,
k) goods purchased at a public auction,
l) provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if, according to the contract, the trader is to provide these services at a precisely agreed time or within a precisely agreed period,
m) the supply of digital content that the trader supplies otherwise than on a tangible medium, if
1. the delivery of digital content has begun and

2. the consumer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the supply of digital content, and the trader has provided the consumer with a confirmation of the consumer's declaration pursuant to Section 17, paragraph 10, letter b) of the Act and a confirmation of the consumer's explicit consent pursuant to Section 17, paragraph 10, letter c) of the Act or pursuant to Section 17, paragraph 15 of Act No. 251/2012 Coll., if the consumer has provided them, or Section 17, paragraph 13, letter b) of the Act, if the consumer is obliged to pay the price under the contract.

The consumer has the right to withdraw from the contract even without giving a reason within the period pursuant to Section 20, paragraph 1, letter b), paragraph 2, letter b) and paragraph 3, of Act No. 108/2024 Coll., if the consumer and the trader concluded the contract pursuant to Section 19, paragraph 1, letters a) to c) or letter e) of the Act at a sales event or during an unsolicited visit.

The consumer loses the right to withdraw from a contract concluded at a distance or outside the trader's premises, the subject of which is the performance of a repair, at the moment of the complete provision of the service, if the consumer has explicitly requested the trader to visit for the purpose of performing the repair and the performance has begun with the consumer's prior express consent.

Procedure for exercising the right of withdrawal : the withdrawal form folder also contains instructions on how to fill out and deliver the form to the trader in order to exercise the right of withdrawal.

The consumer is obliged to bear the costs of returning the goods after withdrawal from the contract pursuant to Section 19, paragraph 1, Act No. 108/2024 Coll., and if the consumer withdraws from a distance contract, he is also obliged to bear the costs of returning the goods, which, due to their nature, cannot be returned by post,

The consumer is not entitled to withdraw from a contract the subject of which is:

a) provision of a service if:

1. the service has been fully provided and
2. the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he was duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,
b) the delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,
c) delivery of goods manufactured according to the consumer's specifications or custom-made goods,
d) delivery of goods that are subject to rapid deterioration or spoilage,
e) delivery of goods enclosed in protective packaging that is not suitable for return for health protection or hygiene reasons, if the protective packaging was broken after delivery,
f) the supply of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
g) delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, whereby their delivery can be carried out after 30 days at the earliest and their price depends on price movements on the market, which the trader cannot influence,
h) carrying out urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance, and to a contract the subject of which is the supply of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during a visit to the consumer by the trader and the consumer did not order these goods or services in advance,
i) delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that was broken after delivery,
j) delivery of periodicals, except for delivery under a subscription contract,
k) goods purchased at a public auction,
l) provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if, according to the contract, the trader is to provide these services at a precisely agreed time or within a precisely agreed period,
m) the supply of digital content that the trader supplies otherwise than on a tangible medium, if
1. the delivery of digital content has begun and
2. the consumer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the supply of digital content, and the trader has provided the consumer with confirmation pursuant to Section 17(12)(b) or (13)(b) of the Act, if the consumer is obliged to pay the price under the contract.

Minimum duration of the consumer's obligation: until payment and receipt of the product.

The consumer is obliged to take over the subject of the contract, either personally or through an authorized person upon delivery, which was agreed with him in advance. The duration of this obligation is until the time of taking over the subject of the contract. The consumer is obliged to pay for the subject of the contract. The duration of this obligation is at the latest upon delivery of the subject of the contract.

Information on the consumer's obligation to pay an advance payment or provide other financial security: If the trader asks the consumer to pay an advance payment or to provide other financial security because the subject of the contract needs to be modified, procured, etc. at the consumer's request with other properties than those specified for the offered product, manufactured according to the consumer's requirements, the consumer is obliged to pay an advance payment or provide other financial security in the amount determined by mutual agreement to the trader's account specified in Article 1 of the trader's terms and conditions.

Instructions on exercising the consumer's right to withdraw from a distance contract and a contract concluded outside the trader's premises

The information provided above forms an integral part of the distance or off-premises contract and may only be changed with the express consent of both parties.

The trader is obliged to ensure, at the latest at the beginning of the order creation process by the consumer, that the online interface is marked with clear and legible information about any restrictions on the delivery or provision of the product and information about the payment methods that the consumer can use to pay the price.

In the case of a contract concluded remotely via electronic means, the trader shall, immediately before sending the order to the consumer, explicitly, clearly and intelligibly provide information according to:

§ 5 (1) (a) main characteristics of the product: to the extent appropriate to the type and nature of the product, they are stated in writing for each product offered,

according to § 5 par. 1 letter d) of Act No. 108/2024 Coll. the selling price (PC) of the product: is stated for each offered product. In the event that due to the nature of the product the selling price cannot be determined in advance, the selling price is calculated as follows: PC = (the trader's costs for the acquisition or production of the product + the trader's trade margin) x VAT in the amount specified by law.

The costs of transportation, delivery, postage and other costs and fees are listed in the Delivery Terms section.

- according to Section 5, paragraph 1, letter i) of Act No. 108/2024 Coll., the duration of the contract: until the end of the warranty period of the subject of the contract,

The trader has ensured that the consumer, when submitting the order, explicitly confirms that he/she is aware of the obligation to pay the price. To submit the order, it is necessary to press the "order with payment obligation" button in the "send/confirm order" step, which clearly states that submitting the order includes the consumer's obligation to pay the price.

Additional costs and fees may be included in the total price if the costs and fees cannot be determined in advance.

The consumer is obliged to bear the costs of returning the goods after withdrawal from the contract pursuant to Section 19(1) of Act No. 108/2024 Coll., and if the consumer withdraws from a distance contract, also the costs of returning the goods which, due to their nature, cannot be returned by post.